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Mike Morrison, No comments 0. Answer this question Send. About the Microsoft Sculpt Touch Mouse. Microsoft Sculpt Touch Mouse specifications. If the unresponsive Bluetooth device is listed, select it and then click Remove. To reconnect the device to your computer, press and hold the Connect button on the underside of the device for a few seconds. When the light on top of the device blinks red and green, the device is discoverable to other Bluetooth devices for 2 minutes.
When the mouse is listed, select it, and follow the instructions to successfully connect the device. If you still face the issue, I suggest you run the Hardware and Devices troubleshooter and check the status of the issue. Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter.
Refer these steps:. Change the view by option on the top right to Large icons. Click on troubleshooting and click on the view all option on the left panel. Note: You can connect and use more than one device to a Windows 10 computer on a wireless network. Hope this information is helpful. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback.
This thread is locked. To troubleshoot problems that affect Microsoft wireless keyboards and wireless mouse devices, use the following methods in the order in which they appear. To download and install the latest version of the IntelliPoint or Intellitype software, follow these steps:. Click Run this program from its current location , and then click OK.
If your wireless device has a button to synch to the receiver, press the button to resynch the device by selecting a different channel. Devices that do not have this button are permanently synched to the receiver. Experiment by putting the receiver in different positions. For example, turn the receiver upside down or on its side. Make sure that the wireless device and the receiver are a minimum distance of three feet from any other wireless device.
Do not put the wireless pointing device, the wireless keyboard, or the receiver near any electrical devices, such as cordless telephones, cellular telephones, or other wireless pointing devices or receivers. We recommend that you maintain a distance of at least 8 inches between these devices. Do not put the wireless pointing device, the wireless keyboard, or the receiver on metallic surfaces or objects, such as long metallic rails or cables.
We recommend that you maintain a distance of three feet between the wireless pointing device and such metallic objects. The wireless pointing device may not work on surfaces that do not have visible detail or on surfaces that are reflective or glossy, such as glass.
Additionally, the sensor may have difficulty in tracking on highly repetitive patterns, such as a magazine or newspaper photographs. The following colors are known to cause difficulty in tracking for some mouse devices:. Note This information does not apply to devices that use the BlueTrack technology.
Mouse devices that have BlueTrack technology should experience fewer problems than standard devices experience on most surfaces. To see a list of BlueTrack devices, visit the following Microsoft website:. Click Start , click Run , type main. On the Wireless tab, verify the status of the battery. If the status of the battery is Good , the batteries most likely do not have to be changed.
Note Not all devices have the Wireless tab. If your device does not have the Wireless tab, go to the next method. Insert new batteries. Make sure that you align the positive and negative ends correctly, as specified by the battery compartment labels. Note Use only fresh, alkaline batteries. Do not use rechargeable or other kinds of batteries in a product that is not designed to use rechargeable batteries.
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